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FREQUENTLY ASKED QUESTIONS

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The Full address of BeachJam is:
Majuba Beach
Majuba Road  
Redcar  
TS10 5BJ

By Car

For Sat Nav: Majuba Beach, Majuba Road, Redcar, TS10 5BJ.  There is a car park located adjacent to the event site. Please note: the car park is not run or maintained by BeachJam. Small fees will apply.

By Train

Redcar Central Train Station is the closest train station to the venue. The venue is around a 15 minute walk away from the train station.

By Air

The nearest airport to the venue is Durham Tees Valley Airport, which is around 25 minutes away from the venue by car or Newcastle Airport which is around 1 hour away from the venue by car.

The dress code is smart/casual but not scruffy and no tracksuits, jogger wear or manbags. Smart Ath-leisure is fine but no towelling/jogger material style shorts or bottoms. Trainers & Shorts are okay as long as they are smart.

BeachJam will be operating cashless bar systems  and all drinks will need to be purchased by tokens. There will be numerous token booths on site to purchase tokens, which will be clearly marked and operating throughout the event.

These tokens can only be used to purchase drinks at the specific event.

Please note there will be a minimum purchase of 5 tokens per order

NB: Drinks tokens are non refundable and can only be used at the specific event they have been purchased at.

Get FREE drinks by purchasing advance tokens online now.

Get £35 worth of tokens for £30 
Get £60 worth of tokens for £50
Get £100 worth of tokens for £85

To purchase advance drink tokens click > here

There are no cash machines available on site. Contactless & Chip & Pin is available at the token booths.

BeachJam does not have a cloakroom on site. We advise to keep an eye on the weather reports on the day and dress accordingly, remembering that the temperature can drop in the evening.

Disabled customers are welcome at BeachJam, however not all arenas are accessible for wheelchair users and the event is based on the Beach which some users may find difficult to navigate across the sand. Please bare this in mind before booking a ticket. BeachJam will also be offering any customers who are wheelchair users a free upgrade to VIP on the day which will offer an accessible viewing platform overlooking the main stage. All other facilities on site are accessible for all users.

For more info, email: emmarae@victoriawarehouse.com

BeachJam does not sell bottles of water with the lids on and all lager and cider bottles are opened before going over the bar. There are two reasons for this. An unopened drinks vessel is heavy and can travel far if thrown and do damage if it hits someone. An unopened vessel if stood on will roll and can lead to injury.

Free drinking water is available from the welfare area should anyone feel dehydrated.

There is a welfare / medical point at all BeachJam events with trained medics to help. If you or your friends feel at all unwell during the event, please visit the welfare / medic point to seek medical attention.

All BeachJam events (unless otherwise stated) are 18+ only. All customers must be 18 or over on the day of the event and will need to show valid ID upon entry as well as at the bars (NUS/University cards are not acceptable forms of ID).

BeachJam operates a Challenge 25 policy and refusal system. If you look under the age of 25 on entry or at the bar, you will be asked to provide valid ID to prove that you are over 18 years or over.

Doors open 1pm. Last entry to all BeachJam Shows (unless otherwise stated) is 5pm.

Everyone is searched on the way in as a condition of entry. This is for customer safety and to ensure no banned items enter the event.

• Illegal substances
• Alcohol
• Liquids of any sorts – including perfumes / liquid makeup products / aerosols / drinks
• Glass of any sorts
• No food
• No flares or fireworks
• Man bags
• Selfie Sticks
• Weapons of any descriptions or replicas

Tickets are available online for all of our events at www.beachjam.co.uk . On some events physical tickets may also be available to purchase.

If the event sells out in advance, there will be no tickets available to purchase at the entrance. Please purchase your tickets in advance to avoid disappointment.

Only buy your tickets at our official sales channels. This way you will never pay too much and you make sure your tickets are real. All tickets will be scanned and checked for authenticity at the entrance. BeachJam cannot be held responsible for any fraudulent tickets purchased through third parties or touts which are not an official outlet for BeachJam.

For any queries regarding your tickets please contact the company from which you have purchased them.

This is different for every event. We advise to like us on Facebook and add your email address to our mailing list to stay up-to-date!

As stated in the ticket terms and conditions, we operate a no refund policy on tickets purchased.

Dependent on availability you may be able to upgrade your ticket. You will need to contact the company from which you purchased your ticket in the first place. The general policy will be that you need to purchase the VIP ticket and then after this has been processed, you will be refunded for the standard ticket.

BeachJam does not condone the use of drugs at their events. As a condition of entry all customers must undertake a search to ensure that no drugs or any other dangerous items are taken within the venue.

No drugs are safe but if you do take drugs please wait for them to take effect before taking more. Mixing drugs with alcohol can also be extremely dangerous.

There is a welfare / medical point at all BeachJam events with trained medics to help. If you or your friends feel at all unwell during the events, please visit the welfare / medic point to seek medical attention.

BeachJam is a large-scale open air event, which occasionally can be easy to lose your friends at. Please follow the following tips to ensure that you are able to meet up with your friends again. We advise you to not make your own way home or leave the venue on your own. Please look out for each other’s welfare at any event.

  1. Before heading to the event, please ensure your phone is fully charged.
  2. Before entering the event, agree a meeting point for you all to meet up at in the eventuality of becoming spilt up from your friends and your phone losing charge or being lost.

If at the end of the event, after following these tips, you still cannot locate your friends and are concerned about getting home, please contact a member of the welfare team who are located on site.

BeachJam advises all customers to ensure that they keep their belongings such as phones, ID, wallets and purses on their persons at all times.

BeachJam has a lost property desk in the security office based near the entrance into the event. If you lose something on the night, please go to the desk to report it lost / stolen and if we find it we will do everything possible to get it back to you.

If we don’t reunite you on the night all lost property will be taken with the BeachJam team. A lost property section with contact form will be live on the day of the event via this website on the home page. If you lose something please fill out the form to contact us and we will get back in contact to let you know if it has been handed in or found.

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